Terms of Service
Return Policy
CREDIT CARD PROCESSING FEES, CALCULATED WITHIN THE ORDER, ARE NON REFUNDABLE UPON ORDER CANCELLATIONS
Equipment and/or parts that have attempted to be installed are not returnable (examples of not returnable: mounting fan blade to new motor shaft, or applying pipe dope on new valve threads or any action that renders the item no longer brand new in the box). All products that HAVE NEVER BEEN ATTEMPTED TO BE INSTALLED INTO YOUR SYSTEM, MUST BE returned in their original shipping container, with an approved RMA from our parts department within 10 days from purchase date. All returns are subject to a 25% restocking fee on all parts and equipment. No refunds will be given on returned items received after 30 days of issuing an RMA. Shipping charges are not refundable to and from shipping locations. Due to changing credit card policies, ALL CREDIT CARD FEES ARE NON-REFUNDABLE. Items valued at over $75 must be returned with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service. Due to changing credit card policies, ALL CREDIT CARD FEES ARE NON-REFUNDABLE. CREDIT CARD PROCESSING FEES, CALCULATED WITHIN THE ORDER, ARE NON REFUNDABLE UPON ORDER CANCELLATIONS
NO RETURNS ON COMPRESSORS LARGER THAN 4 HP.
NO REFUNDS ON ANY ELECTRICAL/ELECTRONIC ITEMS
No cancellations, returns or refunds on any electrical/electronic items (including capacitors). Please remember, these are delicate parts, used to safely operate equipment. Excessive handling of these delicate parts reduces their effective life. These parts have been already shipped & handled once from the OEM manufacturer and again to the buyer. Returns require these delicate parts to be shipped & handled, at minimum twice more before these parts finally enter into the system, used to safely operate equipment. Please check all information carefully before placing your order. All custom/special orders, any electrical/electronic items and international orders are non-returnable which includes non-standard stock items.
Warranty Policy
We provide a warranty replacement on some of the manufacturer's products we sell, which start from the date of purchase. Legacy (Discontinued) items purchased are NOT under warranty. Manufacturer warranties are for manufacture defects, NOT improper operation and/or maintenance. Manufacturer warranties are void unless installed by a licensed technician. Due to changing credit card policies, ALL CREDIT CARD FEES ARE NON-REFUNDABLE. Shipping and handling charges are not covered under this one-year warranty. Purchaser will ship defective part to us at their own expense. We are not responsible for any labor charges on parts or equipment of any kind. Purchaser should have a licensed qualified person install service or repair their equipment. To validate your warranty claim, a licensed contractor must diagnose the failure and identify the specific part and/or parts that have failed. This diagnosis must be outlined on a service ticket or company letterhead from the contractor and a copy submitted prior to issuing an RGA. This diagnosis must also include the make, model & serial number of the unit, the defective part is located in. Failure to submit this diagnosis will result in denial of any warranty claim. WARRANTIES ARE VOIDED ON ITEMS SHIPPED/TAKEN OUTSIDE THE USA AND/OR COLLECT COMPRESSOR SHIPPING.
Special Order Items
You cannot cancel once we place the order from the factory for non-stock items. Special Order items require some additional time before they can be shipped. For example, "Special Order" please add an additional 2-4 weeks for product adjustment time. Your Special Order item will be shipped once your item is ready, your payment is approved in advance, and the receiving address is verified. There are "No Cancellations.”
Payment Terms
Payment Terms Purchasers may pay with PayPal, Visa, MasterCard, and American Express or by mailing a business or cashier's check. No personal checks are accepted. At AC Parts Distributors, export orders may be subject to special export payment terms and quotations. All payments must be made in United States Currency. AC Parts Distributors shall have the right of set-off and deduct any sums owed. Orders will not be shipped until payment is received in full.
Pricing
All prices quoted and/or listed on our website are our customers' net costs in United States Currency. Prices do not include freight, handling, applicable federal, state or local taxes, or duties. Prices and terms herein are subject to change without notice. Prices online and offline are subject to change without notice. AC Parts Distributors tries to update and manager over 1,000,000 parts in our database. Manufacturers change their prices daily but we attempt to keep up for the most part as far as keeping the prices updated. Verbal quotations are only good for the same day quoted.
Price matching: We will attempt to meet or beat any of our competitor's pricing
Replacements
AC Parts Distributors specializes in replacing obsolete/discontinued components. Any obsolete/discontinued parts ordered will be replaced with an equivalent replacement.
Safety First & Liability
Before you begin any repairs or installation on your heating and/or air conditioning systems, consult all manufacturers’ safety warnings and procedures. If you are not comfortable or have no experience working with electricity, or with natural gas, L.P. Gas, we would highly recommend you calling a licensed contractor. This equipment IS NOT intended to be installed by anyone without the proper expertise, background, and certification. We acknowledge and applaud do-it-yourselfers (Un-licensed contractors), however you accept all risk for both installation and equipment selection. You are responsible to make sure that the parts ordered are compatible and that you are familiar with the HVAC equipment. We strongly encourage an on-site inspection by a certified professional. Our advice is the result of information obtained by you and is limited in that we don't have full knowledge of the details and scope of your particular needs. We will do our best, given the limited circumstances under which our advice is administered, to provide you with accurate and up to date information. Anyone without the proper expertise, background, and certification should have a licensed qualified person install, service or repair their equipment. WE DO NOT PRICE VARIANCE FOR ITEMS THAT HAVE ALREADY BEEN PURCHASED & SHIPPED.
Shipping Rules and Restrictions (Exportation)
All shipments are prepaid and add. All orders are charged Shipping & Handling with standard ground transportation unless specified differently. Any extra charges incurred for additional services, such as shipment from point specified by customer will be added to order total. Export orders may be subject to special terms and conditions. Title and risk of loss will be passed on to purchaser on delivery to the common courier. If product is damaged in transit, recipient must file claim with the courier service NOT WITH AC Parts Distributors. FREE SHIPPING DOES NOT INCLUDE Alaska OR Hawaii. Most items are only able to be shipped within the Lower 48 United States. For shipping quotes to Alaska, Hawaii and Puerto Rico, please contact us at (877) 679-6400 or email us at Contact@acpartsdistributors.com
Most of our compressors are required to go by LTL shipping. They require freight truck lines to deliver these to ensure they do not come damaged. Often this will require these compressors to be put onto a smaller truck and require a lift gate for residential deliveries. If a lift gate is required (no loading dock access or forklift access) please check the lift gate option in our shipping options.
AC PARTS DISTRIBUTORS DOES NOT EXPORT OUTSIDE THE USA. WE WILL SHIP TO A PORT OF YOUR CHOICE.
A list of freight forwarders can be found here:
Florida - http://www.forwarders.com/StateDirectory/FL.html
Texas - http://www.forwarders.com/StateDirectory/TX.html
We do not provide any export documents.
Damaged Items
AC Parts Distributors is not responsible for the mishandling of items during shipping. It is the customers responsibility to inspect purchased items prior to signing for receipt of these items. If the item is damaged, reject the item back to the shipper and notify AC Parts Distributors of the damage and that the shipment was rejected. Otherwise, if the item is determined to be damaged after signing for receipt of the item, the customer will be responsible for shipping the item back, including shipping charges. If you have received a defective part please call us for a return claim. You will have to pay for the new part as well as shipping to be sent again. Once we receive it and test it, we will notify you of the results at which time we will credit your card if the part is defective. If it is NOT found defective, you will not receive a credit or the part back, nor the shipping charges. If the item has been determined to be damaged/defective and a refund is requested, all returns are subject to a 25% restocking fee on all parts and equipment. Shipping charges are not refundable to and from shipping locations. On all freight (LTL) deliveries, shipping damage MUST be noted on proof of delivery otherwise freight shipping damage claims will be denied.
Security Policy
We use a technology called Secure Socket Layer (SSL) to encrypt any personal information you transmit to us online. The information is encrypted on your computer and decoded after it reaches our secure server. This information cannot be decrypted during transmission.